Nadeem Mustafa Khan Archives

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Continuous Quality Improvement (CQI) Action Plan: 1998-1999

Nadeem Mustafa Khan
- Quality Vision
- Leadership and Structure
- CQI Model for Change
- Mission
- Guiding Principles
- Market Needs
- Organization’s Vision
- Organization as a System
- Strategic Measurement Panel
- Infrastructure Alignment
- Road Map Towards Total Quality
- Detailed Action Plan
- Improvement of Processes and Outcomes
- Customer Focus
- Training
- Measurements
- Structures and Leadership Commitment
- Budgeting
- Human Resources: Availability
- Human Resources: Performance Appraisal
- Human Resources: Reward and Recognition
- Communication
- Dissemination of Information
The Quality Culture Survey 1998

Nadeem Mustafa Khan
- Introduction and Background
- Methodology
- Findings
- Category-wise Analysis
- Areas of High and Low Level of Agreement
- Next Steps
- Conclusions and Recommendations
- Appendices: Culture Survey Tabulations
- Appendices: Comments and Suggestions Received
3rd Facilitators Moot December 7, 1996

Nadeem Mustafa Khan

CQI Overview - Achievements and Difficulties
Clinical Quality: QACC Experience and Lessons Learned
Quality Circles: Experiences
Future Challenges: Clinical
Future Challenges: General
Conclusions
What is CQI?
Quality Vision
Assessment of Quality
Assessment of Patient Satisfaction With Services and Care at the Hospital
Quality Culture Survey
Cost of Poor Quality (COPQ)
Assessment of Quality Activities
Organization as a System
Quality Improvement Teams (QITs) Status Report
Examples of Team Achievements
QIT Methodology
Strategic Measurement Panel
Conclusions
Quality Circles: Experiences
Concept and Philosophy
Features Essential for Success of a Circle Activities
Quality Circles - Case Study
Clinical Quality of Care: The Future
Structure for Clinical Quality
Components of Quality Activities
Future Challenges
How Organizations Change
Strategic Deployment of Vision
Strategic Measurement
Cascade of Indicators
Major Cultural Change Process
JCAHO Self-Assessment
Leadership Commitment and Focus
Exercise
Ultimate Challenge
Directions in Clinical Care Improvement
Work Group # 5: Delays Across the Institution
Work Group # 6: Improving Team Effectiveness
Work Group # 7: Improvements in Performance Appraisal Process
General Information on CQI
CQI Grand Round
CQI Awareness
Team Training
Quality Circle Training
Facilitation & Tools Training
Quality Tool Box
List of Books on CQI
Appendices to Assessment of The Cost of Poor Quality - September 1996

Nadeem Mustafa Khan
- 1995 Statistics and Financial Relationship
- Overall Summary and Detailed Calculations
Assessment of The Cost of Poor Quality - September 1996

Nadeem Mustafa Khan
- Assessment of the Cost of Poor Quality
- Cost of Poor Quality
- Quality Management
- Quality Improvement
- Aga Khan University
Continuous Quality Improvement (CQI) Action Plan: 1996-1997

Nadeem Mustafa Khan
- Quality Vision
- Leadership and Structure
- CQI Model for Change
- Detailed Action Plan
- Improvement of Processes and Outcomes
- Training
- Measurements
- Structures
- Infrastructure Alignment
- Leadership Commitment
- Summary and Conclusions
- Progress Update on Action Plan of 1994–95
- Key Indicators / Measures
CQI Facilitators Moot January 20, 1996

Nadeem Mustafa Khan
- Progress in CQI: 1994-5
- Planning for 1996 and Beyond
- Challenges Ahead
- Clinical Quality
- Measurement Indicators
- Identification of Core Processes/Activities
- Implementation: ISO 9000
- Roles of Facilitators and Conclusions
- Quality Vision (AKUH)
- Quality Awareness Training
- Areas of Improvement and Opportunities
- Quality Culture
- Recommendations and the Future
- Challenges Ahead
- Organization as a System
- Quality Wheel
- Quality Assurance
- Clinical Audits
- Care Improvement Teams (Brigham and Women's Hospital)
- ISO 9000 vs TQM
- Kaizen
- Accelerators and Inhibitors
- Roles of Facilitators
Quality Circle Training (01)

Nadeem Mustafa Khan
- Quality Circle Training
- Quality Concepts
- Triple Role
- The Quality Council
- Quality Improvement Teams
- Quality Circles
- Structure of Quality Circles
- Roles and Responsibilities (Top Management, Middle Management, Foremen, Facilitators, Leader, Circle Members)
- Recognition and Rewards
- Case Studies (AEG Pakistan, LSS Hospital, Durgapur Steel Plant)
- Exercise
Quality Circle Training (02)

Nadeem Mustafa Khan
- Quality Concepts
- What is Quality?
- Internal Customers
- External Customers
- Triple Role: Supplier, Processor, Customer
- Elements of a Process
- Sources of Variation
- The Quality Council
- Quality Improvement Teams
- Benefits of Teamwork
- Quality Improvement Process
- Steps of Problem Solving
- Quality Circles
- Elements of Quality Circles
- Concept and Philosophy
- Quality Circle Objectives
- Tangible and Intangible Gains
- Secrets to Establishing a Successful Quality Circle Program
- What Quality Circles Are Not
- Aberrations to be Avoided
- Unique Features of Quality Circles
- CQI vs Quality Circles
- Comparison: Quality Circles and Project Teams
- Structure of Quality Circles
- Role of Members
- Role of a Leader
- Role of a Facilitator
- How Quality Circles Operate
- Implementation Pitfalls
- Motivational Aspects of Quality Circles
- Participation in Quality Circles
- Recognition
- Communication Methods Used in Quality Circles
- Promotional Activities
An Assessment of The Quality Culture at AKUH May 1995

Nadeem Mustafa Khan
- Executive Summary
- Introduction
- Quality Culture Survey
- Focus Groups
- Interviews
- Print Media and Video Review
- Strategy and Next Steps
- Background
- Methodology and Sources of Information
- Culture Survey and Its Findings
- Focus Group Findings
- Individual Interviews: Summary of Results
- Review of Print Media and Its Findings
- Overall Findings
Appendixes to Assessment of Patient Satisfaction With Services and Care at the Hospital Establishing a Baseline and Identifying Areas of Improvement - March 1995

Nadeem Mustafa Khan
- Assessment of Patient Satisfaction with Services and Care at the Hospital
- Consulting Clinics Survey
- Inpatient Areas Survey
- Main Laboratory Survey
- Collection Center Survey
- Radiology Survey
- Emergency Room Survey
- Non-Customers Survey
- Analysis of Complaints
- Pareto Chart of Outpatient Dissatisfaction Items
- Pareto Chart of Inpatient Dissatisfaction Items
Assessment of Quality Activities at AKUH May 1995

Nadeem Mustafa Khan
- Introduction
- Background and History
- Organizational Framework for Quality
- Organizational Structure for Quality
- Committee Structure
- Quality Assurance Coordinating Committee (QACC)
- Continuous Quality Improvement (CQI) Process
- Review of Hospital Quality Assessment and Improvement Using JCAHO Criteria
- Quality Activities at AKUH: Structural, Process and Outcome Measures
- Structural Measures
- Process Measures
- Direct Patient Care
- Indirect Patient Care
- Outcome Measures
- Assessment and Recommendations
- Recommendations and the Future
- Traditional Quality Assurance vs Continuous Quality Improvement
- Total Quality Management
- Sources / References
CQI Trained Facilitators Retreat March 1995

Nadeem Mustafa Khan
- CQI Action Plan: July 1994 to December 1995 - Progress Update
- Refresher on Some Key Concepts
- Detailed Discussion on the CQI Process Implementation at AKUH
- A.O.B. (Any Other Business)
- CQI Action Plan
- Quality Vision
- Training
- Status of Teams
- Refresher for Facilitators
- The Juran Trilogy
- Breakthroughs
- Project Team: Roles
- Facilitator's Roles
- Project Team: Activities
- Hold the Gains Phase
- CQI Process Implementation
- Lessons Learned
- Some Lessons Learned from Others
- Quality Council
- Project Team Members
- Project Team Organization
- The Chairperson
- The Project Secretary
- The Facilitator
- Selection of Facilitators
- Training of Facilitators
- Criteria for Project Selection
- Select a Project
- Prepare a Mission Statement
- What the Team Does
- The Charter
- Journey from Symptom to Cause
- Journey from Cause to Remedy
- Conduct of Meetings
- Agendas
- Minutes
- Progress Reports
- Final Reports
- Cloning Remedies
- CQI Process at AKUH: Lessons Learned and Discussion
- Step 5: Hold the Gains
- Foolproof the Remedy
- Leadership Commitment
- Clinicians' Involvement
- Team Operations
- Facilitation
Quality Improvement Health Care - Team Preparation Workbook

Nadeem Mustafa Khan
- Introduction
- Juran Institute Quality Improvement Health Care
- Team Preparation Workbook
- Thinking About Quality
- Understanding Quality
- Major Learning Points
- Quality Analysis Worksheet
- What Is Quality?
- Product Features
- Freedom from Deficiencies
- Identifying Features and Deficiencies
Quality Improvement Health Care - Team Training Workbook

Nadeem Mustafa Khan
- Establish the Project
- Prepare a Mission Statement
- Select a Team
- Verify the Mission
- Diagnose the Cause
- Analyze Symptoms
- Formulate and Test Theories
- Identify Root Causes
- Quality Improvement Tools
- Teamwork and Communication Skills
Quality Concepts and Experiences

Nadeem Mustafa Khan
- Quality Improvement
- Total Quality Management
- Strategic Quality Planning
- Executive Leadership
- Quality Council
- Customer Focus
- Quality Improvement Teams
- Project Team Organization
- Training and Education
- Cost of Poor Quality