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Description

  • The Need and the Opportunity
  • What is Total Quality Management (TQM)?
  • Customer Mindedness
  • The Parable of the Red Beads
  • Principles of Quality Improvement
  • Old Way / New Way Management
  • Quality Improvement Process (QIP)
  • The Project Team: Roles and Activities
  • Tools for Quality Improvement
  • Examples of Quality Improvement at Aga Khan University Hospital
  • Delays in Respiratory Care Workshop
  • Future State
  • TQM Rollout Model: Upper Management Driven
  • Summary of Critical Concepts
  • The AKUH Road Map to Quality
  • Faculty and Bibliography

Publication Date

3-20-1998

Publisher

The Aga Khan University Hospital

City

Karachi

Keywords

Total Quality Management, Continuous Quality Improvement, Healthcare Quality, Process Improvement, Patient Satisfaction

Comments

Contributions from AKUH professionals including Aslam Fareed and Siraj Fidai. Training materials also draw extensively on works by Donald M. Berwick, Paul E. Plsek, Juran Institute, and others. Date:  March 16–20, 1998

Improving Quality in Health Care: A Comprehensive Curriculum for Health Care Executives, Managers, Clinicians and Nurses

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