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Description

CQI Overview - Achievements and Difficulties
Clinical Quality: QACC Experience and Lessons Learned
Quality Circles: Experiences
Future Challenges: Clinical
Future Challenges: General
Conclusions
What is CQI?
Quality Vision
Assessment of Quality
Assessment of Patient Satisfaction With Services and Care at the Hospital
Quality Culture Survey
Cost of Poor Quality (COPQ)
Assessment of Quality Activities
Organization as a System
Quality Improvement Teams (QITs) Status Report
Examples of Team Achievements
QIT Methodology
Strategic Measurement Panel
Conclusions
Quality Circles: Experiences
Concept and Philosophy
Features Essential for Success of a Circle Activities
Quality Circles - Case Study
Clinical Quality of Care: The Future
Structure for Clinical Quality
Components of Quality Activities
Future Challenges
How Organizations Change
Strategic Deployment of Vision
Strategic Measurement
Cascade of Indicators
Major Cultural Change Process
JCAHO Self-Assessment
Leadership Commitment and Focus
Exercise
Ultimate Challenge
Directions in Clinical Care Improvement
Work Group # 5: Delays Across the Institution
Work Group # 6: Improving Team Effectiveness
Work Group # 7: Improvements in Performance Appraisal Process
General Information on CQI
CQI Grand Round
CQI Awareness
Team Training
Quality Circle Training
Facilitation & Tools Training
Quality Tool Box
List of Books on CQI

Publication Date

12-7-1996

Publisher

The Aga Khan University

City

Karachi

Keywords

CQI (Continuous Quality Improvement), TQM (Total Quality Management), AKUH (Aga Khan University Hospital), Facilitators, Quality Council, Quality Improvement Teams (QITs), Quality Assurance (QA), Quality Circles, QACC (Quality Assurance Coordinating Committee), Clinical Quality, Cost of Poor Quality (COPQ), Patient Satisfaction, Quality Culture, Strategic Measurement, JCAHO, Performance Appraisal, Empowerment, Team Effectiveness, Leadership Commitment

3rd Facilitators Moot December 7, 1996

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