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Description

  • CQI Action Plan: July 1994 to December 1995 - Progress Update
  • Refresher on Some Key Concepts
  • Detailed Discussion on the CQI Process Implementation at AKUH
  • A.O.B. (Any Other Business)
  • CQI Action Plan
  • Quality Vision
  • Training
  • Status of Teams
  • Refresher for Facilitators
  • The Juran Trilogy
  • Breakthroughs
  • Project Team: Roles
  • Facilitator's Roles
  • Project Team: Activities
  • Hold the Gains Phase
  • CQI Process Implementation
  • Lessons Learned
  • Some Lessons Learned from Others
  • Quality Council
  • Project Team Members
  • Project Team Organization
  • The Chairperson
  • The Project Secretary
  • The Facilitator
  • Selection of Facilitators
  • Training of Facilitators
  • Criteria for Project Selection
  • Select a Project
  • Prepare a Mission Statement
  • What the Team Does
  • The Charter
  • Journey from Symptom to Cause
  • Journey from Cause to Remedy
  • Conduct of Meetings
  • Agendas
  • Minutes
  • Progress Reports
  • Final Reports
  • Cloning Remedies
  • CQI Process at AKUH: Lessons Learned and Discussion
  • Step 5: Hold the Gains
  • Foolproof the Remedy
  • Leadership Commitment
  • Clinicians' Involvement
  • Team Operations
  • Facilitation

Publication Date

3-1995

Publisher

The Aga Khan University

City

Karachi

Keywords

CQI (Continuous Quality Improvement), TQM (Total Quality Management), AKUH (Aga Khan University Hospital), Facilitators, Quality Council, Quality Improvement Teams (QITs), Quality Assurance (QA), Juran Trilogy, Breakthroughs, Project Team, Mission Statement, Diagnostic Journey, Remedial Journey, Hold the Gains, Quality Control, Foolproofing, Leadership Commitment, Clinicians' Involvement, Team Operations, Facilitation

CQI Trained Facilitators Retreat March 1995

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