Total Quality Management (Session #19 & 20)

Authors

• Nadeem Mustafa Khan, Ashraf Usman, The Aga Khan University

Files

Description

• Continuous Quality Improvement (CQI)
• The Need and the Opportunity
• Quality: A Strategic Necessity
• Principles of Quality Improvement
• Principles of Quality Management
• Customer Thinking
• Statistical Thinking and Variation
• Scientific Method Applied to Process Improvement
• Organizational Transformation
• Old Way / New Way Management
• Quality Improvement Process (QIP)
• Process and Tools for Quality Improvement
• Future State
• Leadership
• Information and Analysis
• Strategic Quality Planning
• Human Resource Management
• Quality Assurance Activities
• Customer Satisfaction

Publication Date

10-31-1997

Publisher

The Aga Khan University

City

Karachi

Keywords

Total Quality Management, Continuous Quality Improvement, Quality Management, Healthcare Quality, Process Improvement

Recommended Citation

Usman, Nadeem Mustafa Khan, Ashraf, "Total Quality Management (Session #19 & 20)" (1997). Nadeem Mustafa Khan Archives. Book 26.
https://ecommons.aku.edu/nmk/26