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Description

  • Quality Concepts
  • What is Quality?
  • Internal Customers
  • External Customers
  • Triple Role: Supplier, Processor, Customer
  • Elements of a Process
  • Sources of Variation
  • The Quality Council
  • Quality Improvement Teams
  • Benefits of Teamwork
  • Quality Improvement Process
  • Steps of Problem Solving
  • Quality Circles
  • Elements of Quality Circles
  • Concept and Philosophy
  • Quality Circle Objectives
  • Tangible and Intangible Gains
  • Secrets to Establishing a Successful Quality Circle Program
  • What Quality Circles Are Not
  • Aberrations to be Avoided
  • Unique Features of Quality Circles
  • CQI vs Quality Circles
  • Comparison: Quality Circles and Project Teams
  • Structure of Quality Circles
  • Role of Members
  • Role of a Leader
  • Role of a Facilitator
  • How Quality Circles Operate
  • Implementation Pitfalls
  • Motivational Aspects of Quality Circles
  • Participation in Quality Circles
  • Recognition
  • Communication Methods Used in Quality Circles
  • Promotional Activities

Publication Date

1996

Publisher

The Aga Khan University

City

Karachi

Keywords

Quality Circle, Quality Management, Continuous Quality Improvement, CQI, Quality Concepts, Problem Solving, Teamwork, Employee Participation, Quality Council, Quality Improvement Teams, Process Improvement, Root Cause Analysis

Quality Circle Training (02)

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