Date of Award

11-13-2022

Degree Type

Thesis

Degree Name

Master of Science in Nursing (MScN)

First Advisor

Dr. Rafat Jan

Second Advisor

Dr. Salma Rattani

Department

School of Nursing and Midwifery, Pakistan

Abstract

Background: The World Health Organization (WHO) estimates that half of the world’s population is still unable to afford basic health services (WHO, 2017), and about 100 million people are led into poverty yearly due to out-of-pocket (OOP) expenses for health services (Nemati et al., 2020). Therefore, the WHO suggests that all the member countries of the United Nations(UN) should achieve the Universal Health Coverage (UHC) status by the year 2030 (WHO, 2017).Pakistan ranks sixth in terms of population, globally, with 64% of the population living in rural areas, where the healthcare system is not much developed, and people are facing health issues due to lack of quality care. Due to widespread poverty and high OOP health expenditure (Ayub et al., 2018), the government of the province of Khyber Pukhtoon Khwa (KPK), started the Sehat Saholat Program (SSP).
Purpose: The purpose of the study was to know the level of satisfaction of patients availing SSP in the public and private sector hospitals, in district Buner, KPK.
Methodology: A cross-sectional descriptive study design was used to find out the level of satisfaction of patients treated under SSP in the public and private sector hospitals of district Buner, KPK. The data was collected from 422 participants through a systemic random sampling method and was analyzed through SPSS version 22.
Findings: The study found that 91.94% of the participants were satisfied with the services that they received through SSP. However, the participants suggested that SSP services should not be limited to a few healthcare settings but should be expanded to other healthcare settings and services. They also suggested that pilferage in the present system be controlled.
Conclusion: The study concluded that most of the participants were satisfied with the overall service. They received under SSP in the current study setting, but still, there is a need to improve some services. So, it is recommended that the quality of services be improved through proper supervision and monitoring of SSP.

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Last Page

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