Date of Award

12-2023

Degree Type

Thesis

Degree Name

Master of Health Policy and Management

First Advisor

Mr. Waqas Hameed

Second Advisor

Dr. Syed Mairaj Shah

Third Advisor

Dr. Muhammad Asim

Department

Community Health Sciences

Abstract

Introduction: Quality of work life (QWL) among healthcare providers (HCPs) plays a critical role in shaping the overall healthcare system's effectiveness and the well-being of its workforce. This study aims to shed light on the perception of QWL among HCPs and organizational factors influencing their QWL in private-sector tertiary care hospitals in Karachi, Pakistan, and qualitatively compare the perceptions and experiences across different specialties and cadres.
Method: The study adopted a qualitative exploratory design, employing in-depth interviews as the primary data collection method. A total of 42 healthcare providers from three private-sector tertiary care hospitals participated, representing the departments of internal medicine, general surgery, and obstetrics and gynecology. Results: The findings revealed that HCPs across tertiary care hospitals in Karachi perceived QWL to be a combination of a well-paying job, a good work-life balance, a comfortable and stress-free working environment and conditions, supportive leadership, and support from family. Organizational factors affecting the QWL were identified by the participants as fair monetary compensation, increased workload, lack of infrastructure that facilitates employee amenities, decision-making autonomy at the workplace, and feedback, recognition, and appreciation from the leadership, including rewards for performance and patient appreciation. Emotional and practical support from colleagues was also found to significantly influence the QWL of HCPs by mitigating workplace stress. One of the unique findings of the study was the identification of family expectations as a factor affecting QWL, as healthcare providers often struggle to meet families’ unrealistic demands for time and presence In view of these, initiatives to improve QWL, such as introducing confidential mental health services support facilities like safe transport, childcare, and breastfeeding rooms for women, and the need for personal development skills to cope with workplace challenges were also highlighted.
Conclusion: Healthcare organizations are encouraged to inculcate a culture that prioritizes employee well-being and promotes a positive work culture by establishing wellness committees focused on improving QWL and mitigating burnout.

First Page

1

Last Page

106

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